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Terms and Conditions


Terms and conditions for your contract

  • These Terms and Conditions are in addition to, and do not in any way reduce or vary the obligations in any agreement to purchase a TVS Solar System (‘System’), should you choose to do so.
  • We may amend these Terms and Conditions at any time. Any amended Terms and Conditions supersede any previous versions. As you are bound by these Terms and Conditions, we recommend that you periodically refer to them.

Advertised offers

  • Unless otherwise specified:
    • all advertised prices and specials apply to installations in Metro areas only. Please see definitions of ‘ Metro areas’ below.
    • all advertised benefits, special offers, gifts, incentives or discounts (‘Specials‘) cannot be combined with, or used in conjunction with, any other Specials.
    • all advertised Specials are available to new customers only;
  • Purchase of applicable advertised offer required in order to claim any free items or ‘giveaways’ offered.
  • Pictures shown in current specials are indicative only of products available through True Value Solar Pty Ltd (‘TVS’)
  • ‘Unbeatable’ and ‘Price Beat Guarantee’: True Value Solar will match any written competitor quote. However the solar system must be of similar system specifications. Competitor quote must be supplied and valid for only 14 days .


  • Prices and savings applicable are based on a standard install of the System (see below), and are dependent on the customers eligibility for the Small-scale Renewable Energy Scheme and the customer assigning the rights to the Small-scale Technology Certificates (‘STCs’)to TVS.
  • Advertised and quoted prices are subject to change without notice should the value of STCs change.
  • Prices indicated are specific to STC zones, and are automatically generated based on IP addresses. Ensure the correct location is selected on the TVS Website Homepage to receive accurate pricing.
  • We may revise the advertised or quoted purchase price if:
    • information provided by you when TVS determined the price was incorrect or incomplete;
    • you failed to provide the information that was requested by TVS within any specified time limit(s);
    • you choose not to, or do not do all things necessary to, assign the STCs to TVS;
    • due to access restrictions at the installation address, special safety equipment is required to perform the installation of the System; or
    • the premises do not comply with the installation requirements as set out below;
    • the premises are not in a Metro Area or Regional Area as defined in these Terms and Conditions and the Regional Terms and Conditions.
  • All residential purchases are subject to an administrative fee of $149

Possible additional costs

  • Electricity meter changeovers, meter board upgrades, time switch installations or repairs, electrical inspections, trenching works or any other similar works will not be performed by TVS and are not included in the advertised or quoted price
  • If the existing switchboard and/or electrical infrastructure at the installation address, or any other surfaces or structures where the System is to be installed, do not comply with all relevant legal requirements (including all relevant codes and regulations) you may need to repair, replace or upgrade those at your own cost prior to the installation.
  • TVS will not perform any building work required to permit installation of the System.

Government rebates and STCs

  • You may be entitled to receive a rebate or other benefit from the Commonwealth or State Government, including STCs, as a result of the purchase and installation of your System. For the avoidance of doubt, TVS does not guarantee that you will be eligible for or receive any rebate, benefit or right, as a result of purchasing your System.
  • Your purchase price includes a point of sale discount on the condition that you agree to assign the right to create STCs to TVS.
  • You authorise TVS to create and apply for STCs in your name and to receive the payment on your behalf. You agree to sign whatever documentation we may reasonably require to give effect to the assignment of STCs.
  • If TVS does not receive payment for the STCs, for any reason whatsoever, you are required to pay the amount owing within 14 days from the day of the receipt of notice.
  • TVS may terminate any agreement to supply a System should the government rebate or other benefit, including STCs, be reduced, discontinued, withdrawn or cancelled prior to the installation of your System. If TVS does terminate the sale for this reason you will be entitled to a full refund.


 A standard install for metro customers

  • Metro area means:

    • QLD: within a 50km radius of the QLD warehouse – 4/334 Christensen Road, South Stapylton, 4208
    • NSW: within a 50km radius of the NSW warehouse – 24 Seton Road, Moorebank, 2170
    • VIC: within a 50km radius of the VIC warehouse – 170-180 Rooks Road, Vermont, 3133
    • SA: within a 50km radius of the SA warehouse – 28a Holland Street, Thebarton, 5031
    • WA: within a 50km radius of the WA warehouse – 30 Moredaunt Circuit, Canning Vale, 6155

    Travel charges apply for installations beyond the 50km radius but within a 400km radius from the warehouse. Travel charges apply for one direction of travel only.

Solar install address must:

  • have clear, unhindered vehicle access for installers;
  • have a completed home not under construction with wiring/power supply complying with current electrical standards;
  • be a single storey with a pitched tin roof (extra cost may apply for other roof types);
  • have a suitable location for the inverter. If location is exposed to elements a weather proof cover may be required.

TVS will endeavour to install the System within 4 to 6 weeks (if metro area) or 8 to 12 weeks (if regional area), after we receive notification of grid-connection approval (if applicable) either from you or your network distributor and finance approval, whichever is applicable. We will advise you if for any reason we are unable to meet these timeframes.

TVS can only install your System if your Energy Supply Authority supplies final approval and connection to the grid.


Terms and Conditions
1)    For you to be eligible for the Referral Bonus of $100 per referral,  you must provide the name and phone number of person (‘the Referred Persons’) to True Value Solar, who you believe may be interested in purchasing a True Value Solar Solar System.
2)    To be eligible for payment of a Referral Bonus each Referred Person must:
a)    be a new True Value Solar customer;
b)    purchase a solar system from True Value Solar
c)    must not have a solar system already installed at the property for which they are purchasing the True Value Solar System.
d)    You will not be entitled to payment of  Referral Bonus unless the  Referred Persons have fully paid for and had their True Value Solar System installed.
e)    A Referral Bonus will be provided to you in the form of a refund or bank transfer.
f)    By referring a person to True Value Solar you acknowledge, agree and warrant that you have obtained the consent of the Referred Persons to provide their details to True Value Solar and you indemnify True Value Solar against any loss, damages, claims or actions in relation to, or arising from, True Value Solar’s use of the Referred Persons information.
g)    You consent to True Value Solar disclosing to a Referred Person that you have referred them and inform the Referred Person about the Referral Bonus.
h)    By referring a person to True Value Solar, you acknowledge that you fully understand and agree to these Terms and Conditions.


Goods remain property of Seller until payment

  • The System will not be installed until the full purchase price has been paid and STCs have been created.
  • Ownership of the System passes to you upon final payment of the purchase price and if applicable the creation of the STCs.
  • In the event that you default in payment of all or part of the total amount payable, you hold the System as bailee for TVS and TVS will remain the legal and beneficial owner of the System.
  • Upon installation or otherwise taking the possession of the system, any risk of loss or damage in the System will pass to you.


TVS Systems come with a 5 year warranty. The warranty is subject to the Terms and Conditions set out in the documentation provided to you at the time of installation.
The Clean Energy Council recommend that to ensure maximum productivity and longevity of your System, you have it serviced regularly (see
Please call 13(SOLAR) 76 52 for more information on customer Warranties or to book a service.


A finance option may be offered at the point of sale through Certegy Ezi-Pay

*Continuing credit provided by Certegy Ezi-Pay Ptd Ltd. Fees (including Establishment Fee, Monthly Account Keeping fees and Payment Processing fees) charges, terms, conditions and lending criteria apply.

Ask us for details or visit


*$250 fee is applicable to metro areas only.Travel charges apply for installations beyond the 50km radius but within a 400km radius from the warehouse. Travel charges apply for one direction of travel only


When you provide personal information to TVS you agree to the terms of our Privacy Policy. Please read our Privacy Policy.

PRICE BEAT GUARANTEE (Television Commercial)

True Value Solar will match any competitor’s quote by 10%, provided it fulfills the following conditions:

  • it is a formal written quote and not a verbal quote or an email confirmation
  • Quote must be for a similar standard with identical specifications
  • Quote must be valid within a 14 day period from first date of Television commercial ;
  • the price quoted by the other company is not a liquidation sale price.
  • the customer has not previously redeemed a price guarantee and the install premises are in a Metro area;
  • the quote is for products with the exact same model number and specifications as the TVS product;
  • TVS has the products in the quote currently in stock;
  • The quote does not relate to trade prices or commercial quantities


Australia’s largest solar company is based on deemed solar certificated created (generated by system installs) from 1st of January 2014 – 31st of July 2016.


Big Brand Blitz  (Television Advert)

Starts Sunday 14th of August ends Friday 26th of August

Advertised offer is 3kW Bosch Inverter x 12 260W Jinko Panels for $2,999.

Plus for $199 upgrade to a 3.68kW Bosch Inverter and receive 2 bonus panels  – this offer is only valid for new customers only.

*Price dependent on eligibility & availability of Government Solar Credits Scheme and customer assigning STCs to True Value Solar Pty Ltd. Standard install, metro customers only, additional charges may apply as well as $149 admin charge.

True Value Solar Winning Deal (digital only )

This special offer will end on Monday 21st of August

*Price dependent on eligibility & availability of Government Solar Credits Scheme and customer assigning STCs to True Value Solar Pty Ltd. Standard install, metro customers only, additional charges may apply as well as $149 admin charge.

European Package (digital only)

This special is only valid for Western Australia and ends 21st of August

*Price dependent on eligibility & availability of Government Solar Credits Scheme and customer assigning STCs to True Value Solar Pty Ltd. Standard install, metro customers only, additional charges may apply as well as $149 admin charge.

The Big Sale (digital only)

This offer ends 26th of August

WIN $10,000 (August Television Advert) 

Competition:                               True Value Solar’s $10,000 Giveaway Competition

Permit Numbers:                         Authorised under: NSW LTPS/16/05131, SA T16/1149

Promoter:                                     True Value Solar Pty Ltd of 8/170-180 Rookes Road, Vermont, Vic 3133. ABN 11 143 232 482

Entry Restrictions:                        Competition is open to Australian residents only, aged 18 and over. Employees of the Promoter, the Prize Supplier(s) and associated companies and their immediate families are ineligible.

 Competition Period:                   Commences: 09:00AM AEST on 17th July 2016

Closes: 07:00PM AEST on 31st August 2016

Maximum Number of Entries:    One entry per person, per household

How to enter:

  • During the Competition Period, entrants must call True Value Solar on 13 72 52 for a legitimate quotation on solar panel installation.
  • Entrants must provide their personal and contact details, including (but not limited to) name, address, e-mail address and phone number.

 Major Prize:

The Major Prize is A$10,000.00 cash which will be awarded via cheque or EFT, within 28 days of the draw date. The Major Prize is valued at A$10,000.00.

Major Prize Conditions:

Winner must be over the age of 18, an Australian resident, and have the legal right to install the panels on their property of residence.

Total value of Prize Pool:   A$10,000.00.

 Prize Supplier:                     The major cash prize will be paid by True Value Solar, 8/170-180 Rookes Road, Vermont, Vic, 3133. ABN 11 143 232 482.

Winner Selection:

One Prize Winner will be selected from all valid entries. The Winner will be drawn at random by the Promoter’s nominated agent at 11am on 6 September 2016 at Anisimoff Legal, Erina Plaza, Suite 5, 210 The Central Coast Highway, Erina, NSW, 2250.

 Prize Winner Notification:

Major Prize Winner will be notified by email and phone on 6 September 2016 by a representative of  The winner’s name will be published on and in The Australian on Friday 9th September 2016.

 Second Chance Draw and notification:

If the first Major Prize Draw Winner cannot be contacted by 13th September 2016, the Promoter’s nominated agent will select another winner from all valid entries. Second Chance Draw winner will be notified by email and phone on 13th September and published on and in The Australian on Friday 16th September 2016.

General Terms and Conditions

  1. Entry into the Competition is deemed acceptance of these terms and conditions. Information relating to the Competition and the above Schedule form part of the terms and conditions for the Competition. The Promoter may vary these terms and conditions from time to time at its sole discretion, subject to approval of the relevant state authorities.
  2. Eligibility to enter the Competition is subject to the Entry Restrictions in the above schedule.
  3. To enter the Competition, entrants must complete the process outlined in the Entry Details during the Competition Period. Any entry received outside of the Competition Period will be deemed invalid.
  4. Entrants may enter the Competition only once per person. The entry must meet the eligibility requirements.
  5. Incomprehensible and incomplete entries will be deemed invalid. No responsibility is accepted for late entries.
  6. The Promoter and Prize Supplier, True Solar Value, reserves the right to request proof of identity, proof of Australian residency status and proof of entry validity, in order to claim the Major Prize. Acceptance of proof of eligibility is at the discretion of the Promoter and Prize Supplier. In the event that an entrant cannot provide proof, their entry will be deemed invalid.
  7. All valid entries are automatically entered into the Winner Selection process, which will take place at the time and date set out in the Schedule, including any specified Second Chance Draw.
  8. The Promoter’s decision is final and no correspondence will be entered into.
  9. Winner will be notified in accordance with the Winner Notification details in the Schedule.
  10. The Major Prize as detailed in the Schedule is not transferable or exchangeable. The Promoter is not responsible for any additional costs associated with use of the Prize.
  11. The Promoter accepts no responsibility for any loss, damages, or injury incurred to enter the Competition or in connection with taking up the Prize.
  12. It is a condition of accepting the Prize that the winner must comply with all the conditions of the Prize supplier’s requirements.
  13. The Promoter reserves the right to disqualify any entrant who tampers with the entry process, who submits an entry that is not in accordance with these Terms and Conditions or who has, in the opinion of Promoter, engaged in conduct in entering the promotion which is fraudulent, misleading, deceptive or generally damaging to the goodwill or reputation of the promotion and/or Promoter. This includes, but not limited, to entrants and households using multiple email addresses, postal addresses, PO Box addresses or SIM cards to register single or multiple entries where not permitted.
  14. The Promoter takes no liability for any tax issues which may arise from accepting a Prize in this Competition.
  15. The Promoter assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft, destruction or unauthorised access to, or alterations of entries, and reserves the right to take any action that may be available. If for any reason this Competition is not capable of running as planned, due to causes including, but not limited to tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of the Promoter which corrupt or affect the administrative security, fairness, integrity or proper conduct of this Competition, the Promoter reserves the right in its sole discretion, to take any action that may be available to the fullest extent permitted by law, including to disqualify any individual who tampers with the entry process, and to cancel, terminate, modify or suspend the Competition. Subject to state regulations.
  16. All entries become and remain the property of the Promoter.
  17. Entrants consent to their full names and/or their entries being used in all media by the Promoter. Entrants acknowledge and agree they may be required to participate in promotional activities while taking up the Prize.
  18. The Promoter may use entrants’ names and details for promotional, marketing and publicity purposes. The Promoter may also be required to disclose your personal information to its contractors, agents and to state and territory gaming departments to assist in conducting the Competition.
  19. All details of the entrants will be used and preserved in accordance with the Australian Privacy Principles and the True Value Solar Privacy Policy ( A request to access, update or correct any information should be directed to the True Value Solar privacy contact officer. Unless otherwise notified, the Promoter may use the entries and details of entrants for promotional and publicity purposes.

FREE ENERGY AUDIT (July  Television Advert) 

Free Energy Audit is a no obligation of your current energy usage which provides a guide on projected saving on a recommended solar system.


True Value Solar will beat any competitor’s quote by 10%, provided it fulfils the following conditions:

  • it is a formal written quote and not a verbal quote or an email confirmation;
  • the price quoted by the other company is not a liquidation sale price.
  • the customer has not previously redeemed a price guarantee and the install premises are in a Metro area;
  • the quote is for products with the exact same model number and specifications as the TVS product;
  • TVS has the products in the quote currently in stock;
  • The quote does not relate to trade prices or commercial quantitiy


Why choose solar panels?

Aside from the impact of cutting your household’s carbon footprint by tonnes of greenhouse gas emissions a year, solar units can drastically reduce your electricity bill in two distinct ways. Firstly, by generating your own electricity from the solar panels, you reduce the electricity you need to buy from your power provider. Secondly, any excess “Green” electricity your system produces is sold back to the power provider. These two benefits mean many households will be able to reduce their electricity bill significantly. 

Another often overlooked benefit is that the solar units increases both the energy rating and value of your house.

What is a grid connect solar panel system?

Grid connected solar panel systems are connected to the electricity supply grid. An inverter converts DC low voltage power generated by the solar panels to 240V AC household supply. The smart meter also manages how much electricity is drawn from or fed back into the grid. When excess “Green” electricity is fed into the grid, the meter ticks backwards, so the household only pays the difference between what is fed and drawn.

How much will this cost me?

Thanks to the Government solar incentives, the cost to the customer is greatly reduced. See our latest offers.

How much roof space is required?

The amount of roof space required depends on the size of the system installed. For example, a 1.5Kw system requires about 12m2 of roof space. This should be on an un-shaded and preferably a north-facing part of the roof. The system is modular and can therefore be arranged in a way that best suits the roof.

Is there a warranty provided with the solar panel unit?

True Value Solar provides their customers with a range of warranties for their PV solar system. We only use the highest of quality products so you can invest in solar today with confidence, knowing your system will work day after day.

For you specific warranty – please refer to your user manual. If you cannot find your user manual please contact us on 13 76 52

Call us on 13 76 52 for further information on our solar system warranties.


Are solar systems as effective in Winter?

Solar photovoltaic systems rely on sunlight and ultra violet rays, not heat. So while there may be fewer hours of sunlight in Winter, the actual conversion of power is unaffected by the change in season. However, you will benefit from extended hours of sunlight in the Summer.

In event of a supply failure or blackout does the unit take over supply of the house?

No. For safety reasons, when the normal supply of electricity is interrupted the solar units also shutdown.

What is a Small-Scale Technology Certificate (STC)?

When you install solar power, you are helping to reduce greenhouse gas emissions. This entitles you to create environmental credits called Small-Scale Technology Certificates or STCs for short. “Renewable Energy Certificates” (RECs) was the original term, which was replaced by “STCs” in January 2011; however it is still an umbrella term covering both Small-scale and Large-scale certificates.

 Like other commodities, the price of STCs is not fixed and varies with supply and demand. Prior to January 1st 2011 the price of Renewable Energy Certificates (RECs) would fluctuate daily. Now these commodities have been renamed Small-scale Technology Certificates and regulation has been put in place to stabilise their price. One STC equals 1MWh of generation from a renewable source and is part of the Mandatory Renewable Energy Target.

How do STC’s benefit us as customers?

Under the new RET (Renewable Energy Target); STCs may be traded to an electricity retailer for a point of sale discount on their renewable generation unit by their solar installer. Saving themselves is the value of the STCs generated. STCs are based on zones that are set by the Office of the Renewable Energy Regulator. There are 4 zones based on how much sun a specific suburb gets – with zone 1 being the sunniest down to zone 4.

How long does an average installation take?

3 to 4 hours depending on the size of your solar power system.

Does the orientation of the roof affect whether or not a home can successfully install a solar product?

Although it is optimal to install solar products on the north-facing side of a roof, it is also possible to install a solar PV system on the east or west facing side of a roof, as long as there is sufficient space. However, this will not produce the same results as a north–facing installation.

Is it possible to increase the size of a solar PV system in the future?

This depends on your roof space and the size of the inverter. If you have sufficient roof space and additional capacity in the inverter you could increase the size of your system. Or you could add a second system to your roof. Please note: At this time, the solar Feed-in Tariffs in each state have limits on the system size. Increasing the size of an existing solar power system could affect your eligibility for a Feed-in Tariff. Please call us on 13 76 52 for further information.