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Terms and Conditions

GENERAL

Terms and conditions for your contract

  • These Terms and Conditions are in addition to, and do not in any way reduce or vary the obligations in any agreement to purchase a TVS Solar System (‘System’), should you choose to do so.
  • We may amend these Terms and Conditions at any time. Any amended Terms and Conditions supersede any previous versions. As you are bound by these Terms and Conditions, we recommend that you periodically refer to them.

Advertised offers

  • Unless otherwise specified:
    • all advertised prices and specials apply to installations in Metro areas only. Please see definitions of ‘ Metro areas’ below.
    • all advertised benefits, special offers, gifts, incentives or discounts (‘Specials‘) cannot be combined with, or used in conjunction with, any other Specials.
    • all advertised Specials are available to new customers only;
  • Purchase of applicable advertised offer required in order to claim any free items or ‘giveaways’ offered.
  • Pictures shown in current specials are indicative only of products available through True Value Solar Pty Ltd (‘TVS’)
  • ‘Unbeatable’ and ‘5% Price Guarantee’: True Value Solar will beat any written competitor quote by 5% based on identical solar system and specifications. Competitor quote must be supplied at time of quote with True Value Solar.

Pricing

  • Prices and savings applicable are based on a standard install of the System (see below), and are dependent on the customers eligibility for the Small-scale Renewable Energy Scheme and the customer assigning the rights to the Small-scale Technology Certificates (‘STCs’)to TVS.
  • Advertised and quoted prices are subject to change without notice should the value of STCs change.
  • Prices indicated are specific to STC zones, and are automatically generated based on IP addresses. Ensure the correct location is selected on the TVS Website Homepage to receive accurate pricing.
  • We may revise the advertised or quoted purchase price if:
    • information provided by you when TVS determined the price was incorrect or incomplete;
    • you failed to provide the information that was requested by TVS within any specified time limit(s);
    • you choose not to, or do not do all things necessary to, assign the STCs to TVS;
    • due to access restrictions at the installation address, special safety equipment is required to perform the installation of the System; or
    • the premises do not comply with the installation requirements as set out below;
    • the premises are not in a Metro Area or Regional Area as defined in these Terms and Conditions and the Regional Terms and Conditions.
  • All residential purchases are subject to an administrative fee of $127

Possible additional costs

  • Electricity meter changeovers, meter board upgrades, time switch installations or repairs, electrical inspections, trenching works or any other similar works will not be performed by TVS and are not included in the advertised or quoted price
  • If the existing switchboard and/or electrical infrastructure at the installation address, or any other surfaces or structures where the System is to be installed, do not comply with all relevant legal requirements (including all relevant codes and regulations) you may need to repair, replace or upgrade those at your own cost prior to the installation.
  • TVS will not perform any building work required to permit installation of the System.

Government rebates and STCs

  • You may be entitled to receive a rebate or other benefit from the Commonwealth or State Government, including STCs, as a result of the purchase and installation of your System. For the avoidance of doubt, TVS does not guarantee that you will be eligible for or receive any rebate, benefit or right, as a result of purchasing your System.
  • Your purchase price includes a point of sale discount on the condition that you agree to assign the right to create STCs to TVS.
  • You authorise TVS to create and apply for STCs in your name and to receive the payment on your behalf. You agree to sign whatever documentation we may reasonably require to give effect to the assignment of STCs.
  • If TVS does not receive payment for the STCs, for any reason whatsoever, you are required to pay the amount owing within 14 days from the day of the receipt of notice.
  • TVS may terminate any agreement to supply a System should the government rebate or other benefit, including STCs, be reduced, discontinued, withdrawn or cancelled prior to the installation of your System. If TVS does terminate the sale for this reason you will be entitled to a full refund.

INSTALLATION

A standard install for metro customers

Metro area means:

  • QLD: 100km of the Brisbane GPO or Yatala Post Office;
  • NSW: 100km of the Sydney GPO;
  • VIC: 50km of the Melbourne GPO;
  • SA: 60km of the Adelaide GPO;
  • WA: 70km of the Perth GPO.

Solar install address must:

  • have clear, unhindered vehicle access for installers;
  • have a completed home not under construction with wiring/power supply complying with current electrical standards;
  • be a single storey with a pitched tin roof (extra cost may apply for other roof types);
  • have a suitable location for the inverter. If location is exposed to elements a weather proof cover may be required.

TVS will endeavour to install the System within 4 to 6 weeks (if metro area) or 8 to 12 weeks (if regional area), after we receive notification of grid-connection approval (if applicable) either from you or your network distributor and finance approval, whichever is applicable. We will advise you if for any reason we are unable to meet these timeframes.

TVS can only install your System if your Energy Supply Authority supplies final approval and connection to the grid.

THE TVS PRODUCTS

Goods remain property of Seller until payment

  • The System will not be installed until the full purchase price has been paid and STCs have been created.
  • Ownership of the System passes to you upon final payment of the purchase price and if applicable the creation of the STCs.
  • In the event that you default in payment of all or part of the total amount payable, you hold the System as bailee for TVS and TVS will remain the legal and beneficial owner of the System.
  • Upon installation or otherwise taking the possession of the system, any risk of loss or damage in the System will pass to you.

WARRANTY

TVS Systems come with a 5 year warranty. The warranty is subject to the Terms and Conditions set out in the documentation provided to you at the time of installation. Please visit www.truevaluesolar.com.au for more details.
The Clean Energy Council recommend that to ensure maximum productivity and longevity of your System, you have it serviced regularly (see http://www.solaraccreditation.com.au/consumers/after-installing-solar-PV.html)
Please call 13(SOLAR) 76 52 for more information on customer Warranties or to book a service.

FINANCE

A finance option may be offered at the point of sale through Certegy Ezi-Pay

*Continuing credit provided by Certegy Ezi-Pay Ptd Ltd. Fees (including Establishment Fee, Monthly Account Keeping fees and Payment Processing fees) charges, terms, conditions and lending criteria apply.

Ask us for details or visit certegyezipay.com.au

PRIVACY POLICY

When you provide personal information to TVS you agree to the terms of our Privacy Policy. Please read our Privacy Policy.

PRICE GUARANTEE

True Value Solar will beat any competitor’s quote by 5%, provided it fulfils the following conditions:

  • it is a formal written quote and not a verbal quote or an email confirmation;
  • the price quoted by the other company is not a liquidation sale price.
  • the customer has not previously redeemed a price guarantee and the install premises are in a Metro area;
  • the quote is for products with the exact same model number and specifications as the TVS product;
  • TVS has the products in the quote currently in stock;
  • The quote does not relate to trade prices or commercial quantities.

MISCELLANEOUS

Australia’s largest solar company is based on deemed solar certificates created (generated by system installs) from 1 January 2014 – 31 March 2016.

CURRENT OFFERS

April Campaign 1st to 29th – States advertised are Victoria, Queensland, Western Australia

*Price dependent on eligibility & availability of Government Solar Credits Scheme and customer assigning STCs to True Value Solar Pty Ltd. Standard install, metro customers only, additional charges may apply.  Price beat must be for an identical system with a valid written competitor quote.
^ Bosch BPT-S Inverters are Battery Storage Ready as they have been tested with sonnenBatterie and Solarwatt.

April Campaign – 11th to 21st – NSW 4kW Bosch Offer with Certegy Ezi-Pay

*$2.99 per day based on a system price of $3,795 and a minimum payable amount of $4,354.80 over 48 months repaid fortnightly. Credit provided by Certegy Ezi Pay Pty Ltd. Fees, charges, terms, conditions and leading criteria apply. Includes $85 establishment fee, $3.50 monthly account fee and $2.95 fortnight payment processing fee.  Ask True Value Solar for details or visit Certegy Ezi Pay. Price dependent on eligibility & availability of Government Solar Credits Scheme and customer assigning STCs to True Value Solar Pty Ltd. Standard install, metro customers only, additional charges may apply.

April Campaign – 11th to 21st – South Australia – Twin Bosch Offer

*Price dependent on eligibility & availability of Government Solar Credits Scheme and customer assigning STCs to True Value Solar Pty Ltd. Standard install, metro customers only, additional charges may apply.  Price beat must be for an identical system with a valid written competitor quote.
^ Bosch BPT-S Inverters are Battery Storage Ready as they have been tested with sonnenBatterie and Solarwatt.
**Duel Bosch Inverter can only be installed when the supply point is less than 50 meters.

April Campaign – 11th to 21st – Tasmania

*Price dependent on eligibility & availability of Government Solar Credits Scheme and customer assigning STCs to True Value Solar Pty Ltd. Standard install, metro customers only, additional charges may apply.  Price beat must be for an identical system with a valid written competitor quote.
^ Bosch BPT-S Inverters are Battery Storage Ready as they have been tested with sonnenBatterie and Solarwatt.

FAQ's

Why choose solar panels?

Aside from the impact of cutting your household’s carbon footprint by tonnes of greenhouse gas emissions a year, solar units can drastically reduce your electricity bill in two distinct ways. Firstly, by generating your own electricity from the solar panels, you reduce the electricity you need to buy from your power provider. Secondly, any excess “Green” electricity your system produces is sold back to the power provider. These two benefits mean many households will be able to reduce their electricity bill significantly. 

Another often overlooked benefit is that the solar units increases both the energy rating and value of your house.

What is a grid connect solar panel system?

Grid connected solar panel systems are connected to the electricity supply grid. An inverter converts DC low voltage power generated by the solar panels to 240V AC household supply. The smart meter also manages how much electricity is drawn from or fed back into the grid. When excess “Green” electricity is fed into the grid, the meter ticks backwards, so the household only pays the difference between what is fed and drawn.

How much will this cost me?

Thanks to the Government solar incentives, the cost to the customer is greatly reduced. See our latest offers.

How much roof space is required?

The amount of roof space required depends on the size of the system installed. For example, a 1.5Kw system requires about 12m2 of roof space. This should be on an un-shaded and preferably a north-facing part of the roof. The system is modular and can therefore be arranged in a way that best suits the roof.

Is there a warranty provided with the solar panel unit?

True Value Solar provides their customers with a range of warranties for their PV solar system. We only use the highest of quality products so you can invest in solar today with confidence, knowing your system will work day after day.

For you specific warranty – please refer to your user manual. If you cannot find your user manual please contact us on 13 76 52

Call us on 13 76 52 for further information on our solar system warranties.

 

Are solar systems as effective in Winter?

Solar photovoltaic systems rely on sunlight and ultra violet rays, not heat. So while there may be fewer hours of sunlight in Winter, the actual conversion of power is unaffected by the change in season. However, you will benefit from extended hours of sunlight in the Summer.

In event of a supply failure or blackout does the unit take over supply of the house?

No. For safety reasons, when the normal supply of electricity is interrupted the solar units also shutdown.

What is a Small-Scale Technology Certificate (STC)?

When you install solar power, you are helping to reduce greenhouse gas emissions. This entitles you to create environmental credits called Small-Scale Technology Certificates or STCs for short. “Renewable Energy Certificates” (RECs) was the original term, which was replaced by “STCs” in January 2011; however it is still an umbrella term covering both Small-scale and Large-scale certificates.

 Like other commodities, the price of STCs is not fixed and varies with supply and demand. Prior to January 1st 2011 the price of Renewable Energy Certificates (RECs) would fluctuate daily. Now these commodities have been renamed Small-scale Technology Certificates and regulation has been put in place to stabilise their price. One STC equals 1MWh of generation from a renewable source and is part of the Mandatory Renewable Energy Target.

How do STC’s benefit us as customers?

Under the new RET (Renewable Energy Target); STCs may be traded to an electricity retailer for a point of sale discount on their renewable generation unit by their solar installer. Saving themselves is the value of the STCs generated. STCs are based on zones that are set by the Office of the Renewable Energy Regulator. There are 4 zones based on how much sun a specific suburb gets – with zone 1 being the sunniest down to zone 4.

How long does an average installation take?

3 to 4 hours depending on the size of your solar power system.

Does the orientation of the roof affect whether or not a home can successfully install a solar product?

Although it is optimal to install solar products on the north-facing side of a roof, it is also possible to install a solar PV system on the east or west facing side of a roof, as long as there is sufficient space. However, this will not produce the same results as a north–facing installation.

Is it possible to increase the size of a solar PV system in the future?

This depends on your roof space and the size of the inverter. If you have sufficient roof space and additional capacity in the inverter you could increase the size of your system. Or you could add a second system to your roof. Please note: At this time, the solar Feed-in Tariffs in each state have limits on the system size. Increasing the size of an existing solar power system could affect your eligibility for a Feed-in Tariff. Please call us on 13 76 52 for further information.