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Support & Services

Support & Services


What kind of savings can I expect?

A solar system generates varying levels of electricity throughout the day. Your savings will depend on how much electricity is generated by the system you utilise.

What happens when I get shadows on my panels?

Solar panels work best when there is no shade cast upon them. In fact, a shadow cast on even just part of one solar panel in your solar array can potentially compromise the output of the whole system. As a Solar system owner, you should be vigilant in making sure that there are no nearby trees which might grow tall enough to eventually cause shading issues

What happens when I go on holiday?

The system will still operate and will offset the daytime base load which is the minimum amount of electricity that your home consumes.

What happens if I sell my house?

We have a transfer of ownership system in place and should you decide to sell your home, True Value Solar will assist in the transfer process.

Will my solar system work during a black out?

You’ll find your solar PV system automatically turns itself off when it detects a power outage. This is for the safety of crews working on the power lines.

Does my solar system work on a cloudy day?

Even on cloudy days, some electricity is generated by the solar PV system. If the minimum amount of current the system needs to generate power is not reached, the system will not start.

What happens if I have a problem with my system?

Please contact our customer care on 13 76 52 and press option 2.

Are there other benefits from having solar panels?

Yes. By reducing Australia’s dependency on electricity generated from coal, we not only reduce the amount of carbon dioxide generated in our environment we also reduce the amount of water that power companies use to make electricity. If more Australians have solar panel systems installed it will reduce the stress on the electricity grid and in turn minimise the amount of blackouts that occur during peak times of the year.

Is it as effective in winter?

Solar PV systems rely on sunlight and ultra violet (UV) rays, not heat. So, while there may be less hours of sunlight in winter, the actual conversion of power is unaffected by the change in climate.

You will however benefit from the extended hours of sunlight in the summer.

How often should I have my solar system serviced?

A solar system is a long-term investment, and to keep it performing efficiently and safely for years to come, True Value Solar recommends that you service your system every two years. Just like you service your car; a solar system should have a regular check-up to ensure it is working efficiently and safely. Servicing your system regularly can help to identify potential issues, allowing you to get the most out of your solar investment.

Program your appliances for daytime

To use as much of your generated solar power as possible, monitor your electricity use by programing your appliance and checking it. This especially goes for electricity intensive items like your dishwasher, washing machine, dryer and even your electric hot water system.

Monitor your own electricity use

By comparing electricity generation to electricity consumption, you can see how much of your own solar you are using compared to power from the grid. You can learn to stagger the use of your major appliances so they’re not all running at once. Like your morning coffee. Boil your water first, then heat your milk in the microwave. Simple!

Check your old appliances

Even with the electricity savings from your solar system, it pays to upgrade your appliances to energy efficient ones.

– Upgrade your kettle – they’re very power-hungry appliances

– Check your old washing machine – e.g. the latest Eco-Bubble machines use a fraction of the electricity of older washers.

– Dishwashers and tumble dryers also use a lot of electricity so look for energy efficient models.

Time to cook slow or microwave

Using a slow cooker makes great use of unused electricity during the day with power consumption as little as 200 watts. And if you’ve got a decent microwave, consider cooking more meals in it as they cook faster and save electricity.


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