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Support & Services

Support & Services

Servicing Your Solar System

A solar system is a long- term investment, and to keep it performing efficiently and safely for years to come, True Value Solar recommends that you service your system every two years.

 

True Value Solar installers are CEC accredited. Our service program has been developed to incorporate the stringent requirements of solar installation maintenance established by our parent company, leading German engineering and technology company, M+W Group.

 

M+W Group has an extensive history within the international solar industry, with over 300 completed large scale solar projects across 65 countries in the past 20 years.

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We pride ourselves on providing thorough workmanship and ensuring that your solar system will continue to perform at a high level for years to come.

 

Just like you service your car, a solar system should have a regular check-up to ensure it is working efficiently and safely. Servicing your system regularly can help to identify potential issues, allowing you to get the most out of your solar investment.

 

Although your system is designed to be robust and reliable, your panels are exposed to seasonal changes and the inverter is working constantly to convert electrical currents, meaning that over time your system may not be producing as much energy as it should be.

 

For $199*, True Value Solar will undertake a thorough service of your system which includes

• Inverter assessment including energy output monitoring

• Shading assessment

• Inspection of wiring and wiring enclosures for potential damage caused by UV rays, heat, vermin or other causes

• Anti-islanding testing

• Inspection and maintenance of all safety warning labels

• Testing of all associated switches and circuit breakers to ensure they are operating and secure

In addition to a system service, True Value Solar offers a solar panel cleaning service for a price of $7 per panel. Panels should be cleaned on a regular basis to ensure that they continue to work at a high output, and our technicians can ensure that your panels have been cleaned correctly.

Panel cleaning should be undertaken by a CEC accredited technician to safeguard against cracking, cable or connection interference, panel face damage and water damage.

True Value Solar aims to provide all households with the peace of mind that their system is working to peak efficiency and continuing to save money.

Support Information

Your feedback and comments are welcome and will assist us in continuously improving our services.

 

Our commitment is to ensure that every feedback or comment made are responded to in a timely manner.

 

We also understand that disagreements can occur due to warranty related issues and general complaints may sometimes arise, if this is the case please click on the associated tabs and fill out the relevant information as this will expedite the process ensuring that we investigate it as quickly as possible.

 

Our commitment is to ensure that every effort will be made to resolve things to our customers satisfaction.

Warranty

To ensure we providing you with the best Customer Care for your warranty claim or issue, please complete the form below.

All details must be provided to allow us to investigate the claim or issue.

Click here if you would like more information on our warranty policy.

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Complaints

When a disagreement or complaint arises, we recommend that you following the below steps:

– Make contact with our helpful customer care team, which can be done by phone, email or website

– Our Customer Care team will acknowledge the complaint within five business days..

– This will be logged in our system, and we will conduct an initial review. If further information is required we will contact you to request additional information or clarify the information you have provided.

– Once all information is received an investigation will be conducted which can take up to 28 business days.

– Feedback and complaints are recorded in our system, so there’s always a record of it.In the instance that you are dissatisfied with our decision, you always have the right to lodge a compliant with your relevant federal, state or territory Ombudsman, Office of Fair Trading, Consumer Protection Agency at any time.

 

Click here if you would like more information on our complaint policy.

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FAQ

What kind of savings can I expect?

A solar system generates varying levels of electricity throughout the day. Your savings will depend on how much electricity is generated by the system you utilise.

What happens when I get shadows on my panels?

Solar panels work best when there is no shade cast upon them. In fact, a shadow cast on even just part of one solar panel in your solar array can potentially compromise the output of the whole system. As a Solar system owner, you should be vigilant in making sure that there are no nearby trees which might grow tall enough to eventually cause shading issues

What happens when I go on holiday?

The system will still operate and will offset the daytime base load which is the minimum amount of electricity that your home consumes.

What happens if I sell my house?

We have a transfer of ownership system in place and should you decide to sell your home, True Value Solar will assist in the transfer process.

Will my solar system work during a black out?

You’ll find your solar PV system automatically turns itself off when it detects a power outage. This is for the safety of crews working on the power lines.

Does my solar system work on a cloudy day?

Even on cloudy days, some electricity is generated by the solar PV system. If the minimum amount of current the system needs to generate power is not reached, the system will not start.

What happens if I have a problem with my system?

Please contact our customer care on 13 76 52 and press option 2.

Are there other benefits from having solar panels?

Yes. By reducing Australia’s dependency on electricity generated from coal, we not only reduce the amount of carbon dioxide generated in our environment we also reduce the amount of water that power companies use to make electricity. If more Australians have solar panel systems installed it will reduce the stress on the electricity grid and in turn minimise the amount of blackouts that occur during peak times of the year.

Is it as effective in winter?

Solar PV systems rely on sunlight and ultra violet (UV) rays, not heat. So, while there may be less hours of sunlight in winter, the actual conversion of power is unaffected by the change in climate.

You will however benefit from the extended hours of sunlight in the summer.

How often should I have my solar system serviced?

A solar system is a long-term investment, and to keep it performing efficiently and safely for years to come, True Value Solar recommends that you service your system every two years. Just like you service your car; a solar system should have a regular check-up to ensure it is working efficiently and safely. Servicing your system regularly can help to identify potential issues, allowing you to get the most out of your solar investment.

Program your appliances for daytime

To use as much of your generated solar power as possible, monitor your electricity use by programing your appliance and checking it. This especially goes for electricity intensive items like your dishwasher, washing machine, dryer and even your electric hot water system.

Monitor your own electricity use

By comparing electricity generation to electricity consumption, you can see how much of your own solar you are using compared to power from the grid. You can learn to stagger the use of your major appliances so they’re not all running at once. Like your morning coffee. Boil your water first, then heat your milk in the microwave. Simple!

Check your old appliances

Even with the electricity savings from your solar system, it pays to upgrade your appliances to energy efficient ones.

– Upgrade your kettle – they’re very power-hungry appliances

– Check your old washing machine – e.g. the latest Eco-Bubble machines use a fraction of the electricity of older washers.

– Dishwashers and tumble dryers also use a lot of electricity so look for energy efficient models.

Time to cook slow or microwave

Using a slow cooker makes great use of unused electricity during the day with power consumption as little as 200 watts. And if you’ve got a decent microwave, consider cooking more meals in it as they cook faster and save electricity.

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